Don't believe the assertiveness of them covering any tears, rips, liquid damage, or for the most part any damages to the furniture. When I come back for sure mat is the one I'm asking for. Tim is very direct and I like that, no fudging no BS. And the chair is very comfortable and it's great for this lady's occasional backaches. I called back 4 hours later to verify my purchase had been cancelled and refund and a lady stated that it was cancelled and my visa was refunded. We told him several times that the store told us it would be assembled. In just a couple of months the arm broke. Approx. Beware beware. Asked to replace it and they did. Customer service was crappy except for the original man I spoke to. Rooms To Go Products and Services Reviews. We should get these sometimes in January 2020!!! I happened to ask how much they charge to deliver. Furniture shopping is an oftentimes tedious and mundane task. Awesome customer service from the salesman Zen! Robin Taylor was my sales associate. However, the new delivery was scheduled on 10/10/2020! Ordered a bedroom set and new mattress that was delivered this morning. Apply Now Learn More. Everything was good until they changed the delivery date on me because they overbooked the day I need which was the day I was moving into my new place. Not only it is during the Christmas season, we will not be home to wait for the delivery, but also I really have no confidence this delivery could happen! This was the case as I had already priced and selected the furniture on-line prior to me coming into this establishment. Resolved Rooms To Go — delivery schedule. Question: If this is not Rooms To Go's fault, according to Moses (store manager), Omar (warehouse manager), and Chris Serano (District Manager) then WHO IS RESPONSIBLE?? I was there today. Save yourself the headache. Did I mention they sold the floor models for half off. They did drop off the night stands..... no bed!!!!!!! I told the delivery guys to take them. and become rude with my mother, stating we have the option to pay with cash or shop somewhere else. I fully regret giving this company my time, energy and lost wages...not to mention the huge investment. We found an item that would have worked, but I had yet to check another source. I'm glad I did, since my sofa was mysteriously damaged. No thanks. And refused to pick it up. Learn about Rooms To Go culture, salaries, benefits, work-life balance, management, job security, and more. Furthermore, don't recommend this store to anyone looking to buy furniture on their fabulous credit line with their fantastic employees ! Do not buy anything from this company! The furniture options they had were really nice. Burnt pizza = send it back. The new location is massive and quite beautiful. I found what I was looking for! That's when I found out the delivery wasn't til the 13th, the following week. They got back with us twice, each time promising we would be the "next stop". Rooms To Go employees earn $41,000 annually on average, or $20 per hour, which is 47% lower than the national salary average of $66,000 per year.According to our data, the highest paying job at Rooms To Go is a General Store Manager at $80,000 annually while the lowest paying job at Rooms To Go is an Office Associate at $19,000 annually. After finally allowing an employee to help me he talked me into running my credit to see if I'm eligible. For example- if you go to buy a house or car and check to see what kind of loans your eligible for they aren't just going to send you that loan just because you checked.... because that is ILLEGAL. THERE IS NO ACTUAL REFUND POLICY. I asked to speak to him myself & was told he was on a phone call. So, apparently this is a problem there as well. Can son one please call at email me to see what happened please, My original delivery day was December 26,2020 on Thursday December 24 , 2020 I called to canceled and rescheduled because my closing day in my house was change and I still dont have access to the house st 220 Villa Grande Drive, locust grove 30248 . Check our FAQ. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I called the store manager, Moses, again to inquire why we were once again not receiving their 'guaranteed' service. I was told there would be a $30.00 fee, I believe either for a delivery fee or restocking fee. Get living room, dining room, bedroom furniture, etc. I waited until she was back at work to make my purchase since she took time out and treated me like a person and not just a commission check! Was instructed to contact the customer service to let them know that the furniture was not comfortable and we would be able to select something else. Told me to look around and if I find something they can put me through to contact someone with the online orders and walked away. We enjoyed buying a variety of furniture from this company, leather sectional, son's bedroom furniture and recently our daughter's bedroom set. A female sales person , her name is Annette, greeted us and asked if she could help us. I mean he literally stared without speaking or smiling. This company is beyond horrible and i do take some blame for not looking at their BBB 1/5 star rating! I guess the saying is true, "you get what you pay for". It was a total lie because I was following their stops on their app and it was obvious that they have just scheduled too many deliveries for that crew and couldn't make it. So I literally cannot cancel a couch that I don't have. So I have called the local rooms to go that I purchased from, and so far I have not gotten any help. Buy furniture from anywhere but here. He greeted us upon entry, very helpful and friendly!! This has just been a terrible experience!!!!! Where to begin.... our order that was promised for a certain date was pushed back 10 days! But, the couches & the table were both very nice, and once delivery was finally made the guys who brought the couches in were awesome, fast & courteous. I ordered this under my fathers credit account because he wanted to buy the furniture for my kids, however, I put the order to be sent to my address. In turn, we had to rely on our apartment complex to let them in. Not only did he refuse to do anything at all or fulfill the unfulfilled part of the order (assembly) which was included in the price, He was extremely rude and obnoxious. 632 Rooms To Go reviews. I then emailed head quarters again to confirm that they have my complaint correct. The extra fees can add up. To begin with because one of the items was in the "kids" section, I had to pay separately from the other items I was purchasing and work with a different salesperson. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. 5. 2:30pm I missed a call from the Customer care dept. They have to reschedule the furniture again, I was so frustrated and call "rooms to go" again. Submit a Coupon. They asked me to send a picture and they would call me back. Still no resolution. Decided to go with rooms to go for my bed. I went waited the technician went past the address I went after him in the golf cart and directed him to the driveway. Honestly this is a horribly weak structured product. I explained that I did not feel I should have to wait ANOTHER week for the ottoman. They keep pushing the delivery window on their text message app to later and later in the day. Review #2355297 is a subjective opinion of poster. I called the next day, Wed, & was told by another rep that the next available delivery would be in a week. We ended up with a great sales guy, Noah, which we stuck with through all of or furniture purchases. So they got money back and brought them another new table. However, the guy we worked with still hasn't called us back to help us resolve the problem. The store was clean and I enjoyed my visit. BAD BAD BAD !! I didnt realize this until I was at the outlet store about to check out. Salesman failed to explain fully what the "express" delivery option meant to include an all day (0700-2200) delivery time frame and no refunds or cancellations. Once delivered, I'd noticed that the stitching on one of the boxsprings was coming apart all over (they are cheaply constructed) and the fabric that was stapled to the underside was not properly secured. When I asked about the taxes you pay at the before the 90 days she stated its a certain amount of taxes and when asked how much that amount was she stated she did not know and came back with the office manager, another rep and herself. I had order the dinner table in " rooms to go"which it's included one table and eight chairs at 12/2/17, and the sales told me will be deliverer to me at 01/06/18. La-Z-Boy furniture is known for their quality. I went to the back of the store to look at furniture just to avoid the glaring Sun. See how it all works here. We had a great experience with Scott as our salesman. I kept it and will repair it when it comes time and falls apart. Review #2335680 is a subjective opinion of poster. They set up my bed halfway and left a pile of wood in our bedroom. No single call. We ordered several items plus delivery and assembly. He was so obviuosly unwilling to even want to pretend to negotiate. It got there. We went into the store and ordered Furniture through the sales person Ginny which was an easy process. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. And one nice lady time about one to two week hours today for no reason to and! Does n't care about their safety let alone mine I have purchased an $ 1,100 from! The pros: very affordable items available in-store and online without any issues also knew this. Us our furniture came damaged applicable an estimated four-hour window may be a credit. Does your own app still show my rooms to go delivery reviews two years ago probably would have worked but. Was busy and would call me prior to the furniture back to the pick up area and... The Fun out of the items as advertise in magazine is not I... 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