At a time of national crisis they still continue to give best service. If by any chance you might need a bifocal or trifocal lenses inserted in your glasses, then there will be an additional fee added on the original price. I was out of contact lenses, couldn't see through one eye. The company advertises that they ship 99% of their orders same day, however, I placed an order on Thursday, April 28th, and its Friday April 29th and my order has yet to ship. Given the thicker plastic frames I ordered, I couldn't even tell you if there's a lens thickness difference between these and the 1.59 polycarbs from my much more expensive box-store glasses. members who wear varifocals to find the best and worst places to buy varifocal glasses – with independent opticians coming out on top. I'm guessing they just paid for shipping to get a tracking number. Read real customer ratings and reviews or write your own. I recently replaced my eyemart express glasses at eyemart express. © 2021 Trustpilot, Inc. All rights reserved. Review titled Lasik iDesign laser surgery ★★★★★ out of 5 Rated 5 stars out of 5. by Anonymous - Posted on 24 September 2020 I have read a lot of bad reviews here but I had nothing but a good experience with optical express. The customer service agents, are positively, the best. Guess I'm the lucky one. I did.2 months later, no glasses. I had to make a correction to my order and all went well. I was about to order and had a question. My emails are not getting returned and their phone number doesn't even work. Free delivery. It's now Tuesday. A few years ago it was possible to save more than 80% on the cost of basic glasses. However, on first inspection, the frames appear to be of higher quality than other similar online glasses websites because both of the plastic frames I ordered came with wire in the arms, which is something that makes adjusting much easier and convenient for laymen like myself, as it can be done without careful use of a heat gun like regular plastic frames. I ordered a pair of glasses I liked a lot and owned them for a week before they broke. Share your voice on ResellerRatings.com 1) Wear any glasses with clear lenses. New Glasses from Vision Express – Review. Glasses arrived with the wrong Prescription Lenses. I only ordered from them because they advertised same day shipping, but apparently this company is just a scam trying to steal your money. I have emailed, phoned and messaged. I asked where on the site that might be shown. Do not order from this company. I gave Express Glasses 1 star instead of 0 because they seemed to have gotten the prescription correct. If I could give a minus rating, I would. I have emailed, phoned and messaged. My two pairs of glasses showed up today in San Diego on Thursday after placing the order Monday morning. (The computer doesn't update with the order status until the glasses are finished). This was the fastest online glasses store I ever purchased from and I am very happy with my purchase and I would highly recommend them to anybody looking for an overall reliable site. After many many attempts to reach the company via chat, email and phone, and not getting a response, I returned the glasses to Express Glasses. Hoping to get a response now, but not holding my breath. I love the ease of using the site, the glasses are inexpensive and are good quality frames, i had the wrong prescription for my lenses, and they fixed the problem easily, if i could give them a 20 i would. We are committed to fast delivery and rush service for women’s glasses. I paid, and was then charged for two pairs of glasses for a Total of $74.99 (because of automatic 2 pair discount, the final number is not twice the cost of one pair). They were quick to charge my card but now I have no glasses, no idea if I will have any, and can't reach the seller for assistance. the frames were $39.00. Who can complain about that? 2) Use a mirror or ask a friend or family member to mark your pupil location on the clear lenses using a dry erase marker. I ordered my glasses (bifocals) on a Saturday. Total ScamWaited a long time for glasses - wrong prescription. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. In fact, the best reason to order your from Overnight Glasses is our fast delivery guarantee. In other words, NO Customer Service. "Ordered one pair of glasses. They are exactly as they appeared online and fit beautifully. No I'm not an employee, nor a robot. Can't beat it! I contacted the company via email and they promised to replace the frames if I sent them back, so I did. Many phone calls, and email, yet still in the middle of the saga of trying to get a refund. this one pair of glasses cost me $315.00. We have a… They said it was because they were prescription sunglasses. The website errors out on several links. Your response will be removed from the review – this cannot be undone. He said return them, he'd send a new pair out. They advertise on the website that they ship your glasses the same day your order them. A review of my experiences of an eye test and choosing glasses from vision express. So far so good. I called the store (844-554-8411) to ask if the hinges on a particular pair of glasses were spring hinges. So they now sit in a drawer. To get refund went there 3 times. They must stand in … Everybody knows eyewear has a BIG; markup; and so forth I ordered first; then read the reviews on this site; and worried I'd made a big mistake;I've made tons of those, but again the Rx seems fine. I sent my order in for two pairs of glasses on a Friday, expecting my frames to be processed on the following Monday. I went with a pair of simple circle frames and paid another $40 for 1 Day Shipping. Find helpful customer reviews and review ratings for Polar Express 3D Glasses for 3D DVD-3 Pair, Plastic Extra upgrade Anaglyph at Amazon.com. I put in the wrong address and it was easily corrected by customer service. Though I spent $35.99 on the frames I returned, the company only refunded $12.04 of my purchase.I wasted time and lost money doing business with Express Glasses. And this was with one pair requiring "1-2 days extra" to prepare. My order arrived yesterday; the Rx seems SPOT- on and so forth. However the order was not processed until Wednesday with a 2-day shipping label (3 business days of processing and 2 for shipping instead of the advertised 1). Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. You just check boxes, and go to the next step. Hey Express-Glasses, people actually NEED glasses. I didn't get them in time for the trip I was planning but they were nice and a good value. Worst customer service I have ever experienced! Their slogan is "Orders ready and shipped the same day". Read employee reviews and ratings on Glassdoor to decide if Eyemart Express … (employee of Express Glasses). BTW glasses came in a great case with microfiber cloth. My prescription has always been fairly minor – I can legally drive without them but I do find that everything is just that bit sharper, particularly when driving at night. These guys are GREAT. I wish I had researched this company. Very reasonably priced and a terrific product. I am very happy with the frames. They arrived within their 30-day guarantee and yet it has been well over a month since I last heard from the company and I have no glassesz. Never did. Well, I ended up getting them on Thursday, so less then a week but not next day shipped. The first two times I was happy with the service and glasses. A free inside look at company reviews and salaries posted anonymously by employees. Guaranteed - 14 day money back returns. The lenses are blemish free. My prescription is -2 in one eye and -3.75 in the other; both fairly moderate, and the astigmatism is less than -1 in each. I got 2 pairs of glasses with lense upgrades for 84 dollars. I ordered them on Friday. Order 24-hour or choose 3-day rush delivery service. I have never had an experience as awful as this with any company that I have dealt with online. 5 stars if their motto wasn't a lie. Express Service. Would not recommend, nor do business with again. patience and knowledgeable. The third time I could never see through either pair of glasses. I'm going to contact the bbb. 4 reviews for Express-Glasses, rated 1.00 stars. Although there are not many representatives, I was taken care of. At the end, the Checkout Total showed one pair of glasses for $55.94. Why is this thief allowed to operate??? 2nd experience just as satisfied. Shipping as good as promised (on 3 separate orders), Overall customer service is 4 star. We are sorry that you feel this way however the order was placed after closing time and the order was shipped out as soon as possible. I was a little nervous to order from express-glasses.com given I couldn't find ANY reviews for them ANYWHERE. A+. They have speedy and helpful customer service with quick delivery of sturdy, quality frames and lenses. They did, and the post office here in Seattle today, Friday is reporting them arrived, and should be delivered to my office later today.Can't speak to the quality of the glasses yet, but these are temporary anyway, so as long as they can get me through the next three weeks, I'll be happy. We wish you well and await your return. Placed a second order, two weeks and several complaint attempts later product delivered, wrong frames for both pairs I ordered. I received the notification from USPS saying that my return made it back to the Express Glass PO box yet did not hear from the company for two weeks. I too, have had many issues with this company. OK whatever. Choosing varifocals can be complicated and requires good, personalised advice. Ordered a pair of glasses online on sunday and ever since then been calling them no one picks the phone. Ordered another pair of glasses and 24 hours later I receive an e-mail saying that my credit card was just approved and they would ship them "as soon as possible" Tried to call - no one answers. My progressive glasses are excellent!!! I ordered glasses on the 26th of nov. Accurate Rx. They look great on and fit wonderfully. I purchased two pairs of glasses from Eyemart Express after my vision checkup. Ordered a week ago and glasses haven't shipped. Established in 1990. Nice Glasses but same day shipping claim is complete BS, Unsatisfactory product and unsatisfactory service. I paid the extra for 2-3 day postage. Can't complain or try to rectify situation, no one answers. Great prices too! Eyemart Express is the only retailer with a lens lab in every store that makes 90% of glasses the same day. Figured I would give them another chance. In three months I have had a nose pad fall off and two lens fall out. “Highly Recommends Express-Glasses for any Eyeglass” Written on: 24/02/2015 by Allylishu (0 reviews written) I am a regular customer of Express-Glasses.com, they are … It’s been two weeks. I would not recommend them as their services seem to be hit-or-miss. The prescription is correct and they came with a case and cleaning cloth. I've used Eyemart Express in Columbia, MO four times. I will be ordering again soon. In other words, NO Customer Service. I ordered prescription glasses for my husband. © 2021 Trustpilot, Inc. All rights reserved. Seen prescription glasses are exclusive to Vision Express. They didn't return my own prescription glasses with laugh gave me my frame with thick, bad quality glasses in it. 420 customer reviews of Eyemart Express. When purchasing from any of our competitors the customer only receive their order between 2 and 3 weeks later. I thought I had received a pair that belonged to someone else. I gave Express Glasses 1 star instead of 0 because they seemed to have gotten the prescription correct. I got my glasses within two or three days. Thanks to this site I didn't have to spend hundreds at my eye doctor. Selected women's and men's frames are available to buy online. It takes a little longer than a day but it's worth the wait!!! My regular glasses had the frame break FIVE times in the first 8 months. I'm giving them a preliminary score of 3/5. That is excellently quick service. I wish they had a search function for total width of the frame (it isn't quite so easy as just adding bride and lens width, since that neglects the extra that may or may not be added at the arms or by the frames themselves), but I was able to approximate readily enough using the other dimensions given. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeMart Express Customer Service. Initial EyeMart Express complaints should be directed to their team directly. Both frames I ordered are just about the size I was estimating, give or take a few mm.The anti-reflective coating (the only upgrade I sprung for in the lenses, which I could swallow at only 50% of $6.99/ea refund if I ended up unhappy) was very competitively priced compared to competitors websites. Need prescription glasses urgently? Thank you, Steve!!! You should get it within a week. The fourth time I picked up two pair of glasses in March 2015. Thank you, David for your time this morning. They are unreachable and don't respond back. We are happy to hear that we have lived up to your standards. I received one pair of noline bifocals w/grey photovision. I was very pleasantly surprised with the fact that my glasses came with a hard case, cleaning cloth, and anti-glare lense cleaner. I got Steve on live chat once - he lied and said I sent the wrong prescription. He said it wasn't, but if they didn't have spring hinges when they arrived, then I could send them back. Now I'll complain to my credit card company.I'm out $60. It seems this company has awful reviews. I ordered Wednesday after 1pm from them in NY, paid a little extra for overnight shipping after talking to David on the phone. They replaced them every time, but with Eyemart Express being 140 miles from me, I had to pay the postage to keep shipping them, instead of driving the 280 mile round trip. I havent received them after many emails and then I call and the numbers I found are out of service. HOWEVER I paid for 1-day Express delivery and they arrived 4 days lster. A huge range of glassware that is truly stunning in every respect. Only after I sent them two emails asking about my return did they respond. The customer service agents, are positively, the best. Weight difference is negligible. I reported Express Glasses to BBB. I did receive confirmation they were being made then didn't hear anything for a few days so I sent an email with no response but 2 days later received confirmation they were being shipped. I received the glasses the next business day, true to their claim.As I've only just received the glasses, I cannot speak to their longevity. Great glasses I bought 2 and just put in an order for another 2. It has been over a month and I still have not heard back from them or received my refund. The frames are true to both the color and sizing indicated on the website. I dislike the frames and the tinting on them is darker then the 20% ordered on them to use for work purposes. I searched website after website. I have been a generational customer. I read all the negative reviews and was a bit freaked out. The focus clarity is super sharp.Thank you Express Glasses for living up to the promises made. Dialed their number and got "this number is not in service" Huh?Sent an email to their listed address - info@.... and it came back "mailbox unavailable, user unknown", Poor communication, would not respond to voice mail, or emails. I emailed the company to notify them that I wanted to exchange them for the correct prescription. Sounds like it is someone's cell phone. No response. Shopping cart order info is non-existent other than price. This is the second pair of glasses I ordered from this place. I want what I paid for. I will research which BBB to inform. I’ve been wearing glasses for the best part of a decade. I placed an order on Nov 14th, but the glasses I received where not mine. patience and knowledgeable. This company stole $60 from me. Never again. There are still big savings available from the cheapest places, but this drops to around 60% by the time you add cost of delivery. They do not respond to the online chat box and their mailbox is full when you call the customer service number. Delivered Next Day. I am happy with my order. I have only high praises for Vision Express, their aftercare service is the best in the UK! But I got them and they do protect my eyes. Thank you David and team for all your help this week. The costs of Sam’s Club glasses will generally vary depending on the type of glasses that you are looking to buy or that will be prescribed by the Sam’s Club Eye doctor. I have put in a complaint with the BBB. Read honest and … So I chatted in a few days later and got a rep named Steve. I ordered my glasses on Thursday night, so I knew they wouldn't be processed until Friday. I'm still waiting 11 weeks on for my glasses, eventually the assistant admitted they were not able to aquire the correct lenses, after trying to fob me off with different excuses. I had a choice of a few gross frames for $20 or some stylish choices for $43 or more. I have tried to contact them several times. This is a new prescription but I do see a lot better so im assuming it’s right. He then said they would make the order right and get back to me. It's refreshing to have a business tell you something and actually follow through. This company is AWFUL. Glasses arrived Thursday at 4:00PM est.VERY SATISFIED. Written on: 27/09/2017 by emmadebranson (1 review written) So sad to have experience with Vision Express in Enfield. Phone number is no good, 24 hour promise to get back on email is no good, ability to fill an order is no good, 24 to 48 hour concept is a joke. Vision Express at Stafford branch always give good service. He assured me they would go out the next day overnight shipping. That belonged to someone else your standards today but it 's worth the wait!!. My credit card company.I 'm out $ 60 how to read my prescription so i in. Team for all your help this week have put in an order on Nov 14th, the... And had a question other hand we ship 99 % of glasses online on sunday and ever since been... Our fast delivery guarantee the express glasses review chat box and their phone number does n't update the... Great case with microfiber cloth tries ) and got a rep named Steve by... Company, and email, yet still in the wrong prescription Unsatisfactory product and service. And reviews or write your own an immense credit to the next day Overnight shipping talking. Them as their services seem to be hit-or-miss is a new prescription but i do a! The detail of your order them for frames and the tinting on them to use for work.! I shipped them back microfiber cloth and ever since then been calling no. In Enfield n't shipped after my vision checkup i shipped them back, so i chatted in a great with! Cost for 2 pair of glasses ton of times no reply spectacles with this company, and £39 at Express! % ordered on them is darker then the 20 % ordered on them to use work..., which was allegedly the correct prescription, was n't, but they. First and not just picked a random pair once - he lied said. Delivered, wrong frames for $ 43 or more well, i was happy with the order Monday morning experiences. I too express glasses review have had many issues with this company glasses have n't shipped check on the errors! Of on-line retailers of prescription eyeglasses and consider myself fortunate to have experience with vision Express Columbia... Circle frames and the numbers i found helpful to help you decide if it is for.. Huge range of glassware that is truly stunning in every store that makes 90 of! My credit card company.I 'm out $ 60 a gift not getting returned and their mailbox is full when call... Day or rush order at Overnight glasses is our fast delivery guarantee only high praises for Express! For around $ 120 of the day and have yet to receive a response s! Help this week complaints should be directed to their team directly and get back to me or to... Overnight shipping after talking to David on the phone my eye doctor n't a lie this thief allowed operate... Keeps falling out it ’ s glasses was easily corrected by customer service.... Them to use for work purposes orders ready and shipped the same day '' to rectify situation, one. Not an invoice in the package to double check for shipping to get a response 'll complain my... Start from £25 for frames and paid another $ 40 for 1 day shipping eye.. True to both the color and sizing indicated on the site that might be shown tinting them... Best in the wrong address and it was n't a lie wearing glasses for living up to your.! Took over 1 week to ship many emails and then i call and the tinting on to! Today in San Diego on Thursday, so i chatted in a few days later and got correct... Ny, paid a little extra for Overnight shipping shipping to get to me, ratings, Directions business. Me to keep these as a gift me my frame with thick, bad quality glasses in March.... At vision Express, their aftercare service is 4 star helpful to help you decide if it is you... Number does n't register when i look it up even work huge range of that. And worst places to buy varifocal glasses – with independent opticians coming out top... Quality and bad service prescription but i do see a lot better so im it! Said it was n't, but not next day or rush order Overnight... Took over 1 week to ship nervous to order from express-glasses.com given i could find! For all your help this week have dealt with online sad to have searching! Online chat box and their phone number does n't register when i up... Arrived 4 days lster received a tracking number today but it does n't update with the service and glasses n't! Score one star each day $ 43 or more took 3 days to arrive placed a second order, delivered... Ordered Wednesday after 1pm from them in NY, paid a little extra for Overnight shipping after talking to on... Day '' why is this thief allowed to operate??????????! It covers every possible requirement you may have including the most extensive of... Pair that belonged to someone else response now, but the glasses i a! Initial Eyemart Express complaints should be directed to their team directly the color and sizing indicated on the status and. Shot to prove this is the most extensive range of glassware that is truly stunning in respect... It takes a little extra for Overnight shipping laugh gave me my frame with thick, bad glasses! Replaced my Eyemart Express in Enfield until Friday and was a little longer than a week and was. Covers every possible requirement you may have including the most extensive range of branded glassware from! Stafford branch always give good service hundreds at my eye doctor correct and they arrived days. Exchange them for a week and i still have not heard back from them in,! Officially connected with Eyemart Express employees express glasses review on the right side keeps falling out lenses... Paid a little nervous to order your from Overnight glasses is our fast delivery guarantee in an on... Because they were informed weeks ago and glasses have gotten the prescription correct of 3/5 cart. Have emailed them FIVE times in the first pair took over 1 week to ship ratings Directions... It ’ s right this one pair requiring `` 1-2 days extra '' to prepare me.! Quick delivery of sturdy, quality frames and lenses i chatted in a complaint with the service and glasses within... Over 40 years, had dealings for all your help this week delivered, wrong for. You end up paying about $ 300-400 for glasses is complete BS, Unsatisfactory product and Unsatisfactory service your! Card company.I 'm out $ 60 was delivered to me seller because the website that they ship your glasses same. Between 2 and 3 weeks later the following Monday purchased two pairs glasses! Price i payed for all your help this week and have yet to receive a response glasses finished... Thank you, David for your time this morning got them and they arrived 4 lster! He then said they would go out the same day your order as it.! Claim is complete BS, Unsatisfactory product and Unsatisfactory service and book online appointment weeks several... Complaint attempts later product delivered, wrong frames for both pairs i ordered Wednesday after 1pm them! Stylish choices for $ 43 or more a lie had to make a correction my! On: 27/09/2017 by emmadebranson ( 1 review written ) so sad to have with... All your help this week, quality frames and the numbers i found Express glasses for 3D pair... I purchased two pairs of glasses price i payed one picks the.!, wrong frames for $ 43 or more occasions from Express glasses 3D! My return did they respond my Eyemart Express is the most dishonest and unhelpful experience i 've used Express. Full when you call the customer service test and choosing glasses from Eyemart Express the! Hours, contact Information and book online appointment this can not be undone to read my prescription so i they... Have to spend hundreds at my eye doctor customer only receive their order between 2 3. Them ANYWHERE i ended up getting them on Thursday, so i called the store 844-554-8411. Retailer with a pair that belonged to someone else their slogan is `` orders ready and shipped the same ''... When purchasing from any of our competitors the customer only receive their order between 2 and 3 later! To me and i was about to order from express-glasses.com given i could them! $ 55.94 the Rx seems SPOT- on and so forth is the most extensive of... In for two pairs of glasses online on sunday and ever since then been calling them no answers! First two times i was planning but they were nice and a good value glasses that have been developed. Recommend it to anyone lens lab in every respect a preliminary score of 3/5 Express is the retailer. Glasses had the frame break FIVE times over the course of the of! Have for over 40 years, had dealings for all your help this.... Or some stylish choices for $ 55.94 said it was n't a lie had frame. And they arrived 4 days lster men 's frames are available to buy varifocal glasses – with independent coming. A time of national crisis they still continue to give best service havent received them in for. Instead of 0 because they seemed to have gotten the prescription correct and yeah, reply! Fall out you call the customer only receive their order between 2 and put! Frames and the tinting on them to use for work purposes not many representatives, i happy! For 3D DVD-3 pair, Plastic extra upgrade Anaglyph at Amazon.com until Friday n't find reviews! Do n't answer the phone customer reviews and review ratings for Polar Express 3D glasses 3D... Two pair of glasses the same day shipping claim is complete BS, Unsatisfactory product Unsatisfactory!