We do everything we can to make your first months in business as easy as possible. Read Full Review, Written on: 12/12/2011 Go somewhere else - but check carefully on how long it will actually take to open… Read More, " by Does not answer. Many account holders complained about poor customer service. Read Full Review, Written on: 28/04/2014 They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. Read Full Review, Written on: 20/05/2014 !”, “Bad Cutomer service - Worst Business banking”, “3 hours wasted trying to carry out simple task”, “Problems with receiving euro account statements abroad”, Alliance & Leicester Business Bank Account, MaryJanice Davidson, Leslie Esdaile & Susanna Carr Valentine's Day Is Killing Me. (1 review written), I am having personal account with BoS since 2009. Completely disappointed. The accounts opening team don't have a clue about business and just lie to you when you ask questions. Difficult to navigate, no help (after login)! !… Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. We hope to start accepting applications again soon and will keep our website updated. Bank of Scotland ranked 7th in a list of the 14 largest business current account providers for overall service quality in an independent survey. by They charge you for paying in, they charge you for taking out, they charge you for practically stepping inside the branch. RBS has provided the worst service I have ever experienced from a bank. The most appalling customer service I have ever experienced We desperately needed to talk to someone about business lending. Faced with two front desk idiots who then pass us to the next branch 15 miles further on, where business banking is controlled from. they said it would be 10 minutes. Find your best business bank account quickly and simply. Spray (1 review written), by This is the biggest joke ever. Read Full Review. Compare & open a business bank account online. JohnChallis100 The opening procedure was an utter joke. I run a small buisness and for the past 4 weeks I've been trying to get an interview with a business manager to re arrange my overdraft wich has expired so my account can't be used at all what so ever. Your experience can help others make better choices. MELVYNHOLMAN Same experience with us. The only way to speak to Bank of Scotland is through the "Helpline" telephone number and you may as well talk to your dog. bos_sucks (1 review written), We have banked with Bank of Scotland for over 16 years. (6 reviews written), Like many here, very disappointed that the recent Sept.2011 changes have completely wrecked the ease of use of their E-Banking service and the total lack of interest show by my "Account Manager" for whatever use he is. Read Full Review, Written on: 03/10/2013 Phone for assistance can't get a reply. Call the "Manager". Thank you for your understanding. If you are a member of the Federation of Small Business then they have a super deal with the COOP, no idea what their service is like though. After 30 mins on the call being passed around the line goes to the engaged tone. wheelyneil (1 review written), by if the automated intro was not so awful i would give up. The results must legally be published on their website according to the Financial Conduct Authority, but they are difficult to find. Written on: 24/11/2011 There are 9 customers that Bank of Scotland, rating them as bad. When you start a business you don't expect … A.Razzouk Read Full Review, Written on: 30/03/2013 Read Bos_sucks's review of the Bank of Scotland Business Bank Account, 13 of 57 Bank of Scotland Business Bank Account reviews, & compare with other Business Bank Accounts at Review Centre We have banked with Bank of Scotland for over 16 years. Thu – Phone many times throughout the day, finally call taken in the afternoon. This is the biggest joke ever. " They are rude, they are incompetent, overall they are useless. He doesn't answer his mobile phone, doesn't respond to numerous voicemails you leave him and has no landline number. Read Full Review, Written on: 02/09/2013 Go to local branch. RBS holds this year’s unwanted record for the most two-star ratings (telephone service, account benefits, complaints handling, branch service and overall customer service). (1 review written), now 35 minutes into a call centre queue. Its worth asking around. Read Full Review, Written on: 13/05/2013 All they want to do is sink your business and take everything you own. " (3 reviews written), Bank of Scotland Business has been the worst experience of my life. Well that's just brilliant right? Read More, " I have no issue with local branch staff, who are usually very helpful. Written on: 05/05/2020 Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. To calculate the top 5's we take the following factors into account: Bank of Scotland Business Bank Account - Ask a question now, “The most appalling customer service I have ever...”, “Definition of what a bank should not be ”, “Don't go to BOS for business account!! Check the cost of your business account. Read More, " (1 review written), The online banking website has been unavailable now for six days (from 26th March to 30th March 2013) and it is still down now. Just opened an account with Santander and unfortunately that appears to be as bad as BoS!! " But I don't know who the relationship is with as its certainly not us. The people in charge are nothing more than power hungry emotionless muppets. " Information or help is poor and if you require any financial… cannot be doing with this… Read Full Review. If you are an existing business customer and you require a new account, please contact Business Direct […] No interest paid on balances over £5,000. Join the 363 people who’ve already reviewed Royal Bank of Scotland Business. Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. Mylesc500 (1 review written), by Read Full Review, Starting up a one man consultancy business and applied on line to BOS on 14th January 2014. We have banked with Bank of Scotland for over 16 years. by Royal Bank of Scotland (RBS) and its subsidiary Ulster Bank are perennial low scorers. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628. b16jim (1 review written). I have take 4 full days off work and… Book an appointment with your local branch to talk through your needs. customer for 10 years. by Written on: 03/04/2015 Owdboots by Read More, " by Bank of Scotland has collected 20 reviews with an average score of 2.85. This year is no different with scores of 61% and 62% respectively. by Mylesc500 (1 review written), We have had 2 Bank of Scotland business account for almost 30 years, but not for much longer, When we had a business manager locally, they were only a phone call away and any issues were dealt with swiftly and effectively. I did 3 complaints about that, and the senior complaints officer admitted that they have a problem in the business department but she… Bank of Scotland Business has been the worst experience of my life. I am trapped and they know it Think again with this lot… Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. Staff are inept or they want to blame the customer. Read Full Review, Written on: 18/01/2013 Gone way past the timescale they state it should've been completed by. A robot asks you to speak certain characters from your password, which it never seems to recognise. bos_sucks (1 review written). Find out what you’ll need to provide using the simple business banking checklist from UK Finance, the … utterly useless. Please plan in an hour to make the most of your review; Our wide range of savings means we're likely to have accounts to suit you. After 35+ years of banking with them, accounts were summarily closed with a refusal to provide any explanation. When we asked to borrow an extra £10k we were told to take a personal loan. please consider, by typing with one hand, hence no caps. The Business Account Managers (you will probably have a few as they seem to change frequently) don't have a grasp of your business and to be quite honest, don't seem to care. I have recently discovered I am not the only person in this situation… krikoman The site is completely unavailable - returning a 404 Not Found error. How am I supposed to run a business - page wages etc - with no access to banking facilities ?… Broadly, these are the main categories to think about when you’re looking at … 6 weeks later they still can't tell me when it will be open. Craig35 (1 review written), Completed application online, took 2 full weeks to receive in post and 3 weeks after sending docs back to them we have been given excuse after excuse, no answers as to when account will be open. Read Full Review, Written on: 19/04/2013 This is more or less since the Lloyds Bank takeover. In the past the service was good, we had a manager who was more or less always available when you needed him. Opens in a new browser window. The current account has no annual fee although this subject to a minimum monthly average balance, you also get 25 free transactions each month and it has 0% AER/gross variable rate. Read Full Review, Written on: 08/09/2014 Don't ask them for money they won't give you it even though they have security of all your property to the value of 9 times of the amount you wish to borrow. by Read Full Review, A very very poor service, advice given by help desk is not condusive to standard business practice demonstrated complete lack of customer service experience would recommend anyone to give a wide berth… On holiday for 2 weeks call taken in the Trustpilot survey gave the ’! Top 5 's we take the following factors into account a month ago statements and arrive. We go outside and attempt to call back site is completely unavailable - returning a 404 Found... And telephone number lost the documents that i sent to them, and i had to send same documents times... 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