Online banking is a nightmare to access. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Current card they have cancelled. Apparently paying your landlord rent is shady business, so watch out. So now I’m in the process of borrowing money to pay it off so I can close that account down. they provide bad services to customer. its not working properly. I opened it online on 29 oct to take advantage of the switch incentive. I nad bee saving up £2… What is the point of them offering the switch incentive if they can not then get the accounts opened within a week or even a month!! Read Full Review, Written on: 24/03/2018 Royal Bank of Scotland's official page. " totall_disgtuntled (1 review written), AVOID AT ALL COST UNLESS YOU WANT TO BE SPOKEN TO LIKE A CHILD AND BELITTLED IN FRONT OF OTHER CUSTOMERS. Read Full Review, Written on: 04/12/2015 This is unacceptable. The Royal Bank of Scotland - - Rated 1.8 based on 191 Reviews "Thankyou very much for protecting Australia's Great Barrier Reef. Because il not be with them for much longer. I have spoken to no less than NINE people and spent HOURS on the phone to their team trying to enable my online banking as a new customer. 120 tys. Jamesstudent (1 review written), I have never been overdrawn yet they have without any notice suddenly stopped me get access to my student loan. RBS Fredd the shred… Please don't post any specific account information. SOMETHING IS GOING ON WITH THESE GUYS. Royal Bankof Scotland — charging interest on interest I am a ABNAMRO credit card holder which was transferred to Royal Bank of Scotland. I have had… RBS bounced a mastercard transaction for no good reason, phoned up , operator couldnt see any problems then passed onto another queue where I was languishing with the 'your are moving through the queue' and interminable music until I finally gave up. McWilliams275 (1 review written), by No longer offers Forex trading; Website: www.rbsm.com Year since: 1992 Headquarters: London, United Kingdom Company registration: Royal Bank of Scotland plc, United Kingdom Regulation: FSA UK (reg. Royal Bank of Scotland was first mentioned on PissedConsumer on Aug 19, 2008 and since then this brand received 14 reviews.. Royal Bank of Scotland ranks 111 of 692 in Banks category. Read Full Review, Written on: 25/11/2015 I thought.... I then ring again. by I tried ringing yesterday and they put me through to the debt management department to find out that it was closed - surely their customer service team would be aware of this and that they would have measures in place to help customers, obviously not. Lee, Tamworth. Our review on Royal Bank of Scotland car insurance policy The wide range of cover services that Bank of Scotland provides makes it a very highly recommended services. MAYBE RBS NEED TO CONSIDER SENDING THEIR EMPOLYEES ON A CUSTOMER SERVICE COURSE IN HOW TO DEAL WITH CUSTOMERS WITH BASIC RESPECT. Payments pending is a scam by rbs to rip off customers and give them bank charges. 285 Royal Bank of Scotland International reviews. fcHastings177 (1 review written), by How long can it take?! Royal bank of scotland - Bengaluru/ Bangalore (Karnataka) Apply Now. | Read 61-80 Reviews out of 313 Still no news, no email, nothing in the post so I can not access anything! OK. Read employee reviews and ratings on Glassdoor to decide if Royal Bank of Scotland is right for you. Consumers are not pleased with Customer service. Sept 2017… But I'm more worried by the people saying they are thieves! I thanked the said young man profusely and he asked whether he could send me some flowers from RBS. THE WORST BANK EVER fcHastings177 (1 review written), One star is too many. KaylenVogel269 (1 review written). Cant give zero so 1 star. Its daylight robbery by rbs. Probably the worst bank I've ever had. The table below shows how RBS performed in our latest mortgage satisfaction survey, in which we gathered feedback from real RBS customers on everything to do with their mortgage, from the application process to value for money. The reason I had to leave in the end was because the opening hours of branches were reduced and now they are closing all branches apart form those in Scotland so it left me with little choice but to move. Read More. Fraud tell me to go into branch again etc. DO NOT SWITCH TO RBS.False promises that are not stated upfront.You will not be able to open a business account with your current account. Read More, " But customer loyalty is not changing. Read Full Review, Written on: 19/02/2020 4 TIMES WE HAVE BEEN TO THIS BANK THE OTHER WEEK FOR CASH DUE TO THEM MESSING US AROUND NOT PUTTING ENOUGH CASH IN, ANALYSING SIGNATURE ON THE CHEQUE GRANTED THATS THEIR JOB BUT NOT WHEN WE HAVE… Like many other organisations working with online and app driven services you run up against an automated system that cannot fix anything. RBS has provided the worst service I have ever experienced from a bank. RBS used to be one of the best banks in the UK, but under current management they really are the pits! I tried to be patient for a fraud team to call me and get it released but the illustrious "specialist fraud team" are unreachable and the only way to get in contact with them is to wait for them to give you a ring when they please. Most UK… I’m now panicking trying to sort this out so that nothing happens. Soon everything was resolved. Bramhallbean (1 review written), by I’m afraid on the phone my voice cracked with emotion. Bank of Scotland, avoid the expensive car insurance and wait to be harassed to use digital banking every single time you walk in a branch! They moved me to the front which upset other customers. Jamesstudent (1 review written), by Have you heard what 282 customers have said about Royal Bank of Scotland Business? S.Fergie I uploaded my personal info digitally as requested & phoned up last week & it is all ok apparently & the account is sitting ready to be opened!! by All possible car insurance covers are provided by this company at customer friendly prices and with discounts. Susan451 (1 review written). #121882), is a licensed bank Royal Bank of Scotland's official page. Royal Bank of no “R” Loyalty. Every time I deal with them it's like something out of Charles Dickens. Recently a large cheque made out to my… I'm with RBS because I have to but I don't want to be with this company. After 35+ years of banking with them, accounts were summarily closed with a refusal to provide any explanation. " The Group’s other retail subsidiaries are NatWest and Ulster Bank. RBS, or Royal Bank of Scotland, is a retail banking subsidiary of the Royal Bank of Scotland Group. Seven business days to clear a cheque? I recently arranged to get some of my money from an affiliated bank, all arranged in advance, with a member of staff from the RBS. Of course I complained, of course they lost the recording that backed up my complaint...that seems to be the standard excuse! Welcome to Royal Bank of Scotland. © 2021 Trustpilot A/S. i had noticed that yesterday there was atleast £500 withdrawn from my account that was not myself as i was working all day . by Really really concerning. You assume you have funds available because the app tells you you have, then on the Monday your on minus. Then Xmas approaches and being a fisherman the weather has crippled us. You have to wait one year - but they don't say that up-front.You will not receive your £100 reward for months - but they don't say that up-front.Customer service is unhelpful and borderline rude. Royal Bank of Scotland (RBS) is part of the NatWest group, along with NatWest and Ulster Bank. Read Full Review, Written on: 06/07/2016 etc. I hadn' realised that I had been transferred to a platinum account. 89% of Trustpilot reviewers rate the service 1/5, commenting on slow waiting times and poor customer service. To calculate the top 5's we take the following factors into account: Royal Bank of Scotland - Ask a question now, “Fraud team and complaints dept rude and unprofessional ”, “RBS is by far the worst bank in the UK!! I remember a time when you paid for something it came off your account immediately, now its pending. Read Full Review, Written on: 26/11/2016 Read More, " We all use use internet banking. The ‘ne… Keep away from the NatWest group, after doing a small bit of research it looks like they're notorious for this kind of thing. Wont be trying again and will take our custome else where. Their app is a rip off. Not convinced the customer service will be great if it is ever opened! Read More, " They’ve arrived today and are beautiful. All rights reserved. by internet banking is not good. RBS- Royal Bank of Scotland is ordinary banking in India. 4,060 Royal Bank of Scotland reviews. No… In the branch they verify my ID, address etc. I phoned the "bereavement team" to make an appointment. Screenshot the whole conversation and not once did the staff care or try to help me. I have opened current accounts previously with other banks & it's instant online or if I have to speak to someone to open it, it is then accessible within 24 hours max. Read employee reviews and ratings on Glassdoor to decide if Royal Bank of Scotland International is right for you. Colemanb208 (1 review written), by 119K likes. About 85% by my rough count say they'll would give them zero. We’re here to keep you informed, listen to feedback & provide help. Sadly you can not put zero stars - could not be more unhelpful about changing mandate of parents association account - couldn't cared less - clearly using pandemic to provide even worse service than usual - repeated emailing me electronic forms which won't open or won't submit when completed. What horrible customer service Read Full Review, Written on: 23/08/2016 This bank used to be brilliant now its dreadful!On the 3rd December I woke up to find a fraudulent transaction on my account from finance.fix.co.uk. Read Full Review, Written on: 08/03/2018 steveh14 (1 review written), Loyal customer of 20 years treated with utter disrespect. " 119K likes. Decided to bank with rbs as my family have done to date.. No help with a loan to begin with. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. 286 Royal Bank of Scotland International reviews. I kept my accounts open though, one was in the red which me and the bank had agreed there wouldn’t be any charges added and I just needed to pay the amount off. They have asked an elderly disabled man and his Carer to drive in a currently untaxed car to the next town with ID to get cash. Royal Bank of Scotland, commonly abbreviated as RBS, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc. Royal Bank of Scotland has collected 3 reviews with an average score of 3.67. RBS is the main brand of Royal Bank of Scotland Group, which has its headquarters in … LeilaniHenderson403 (1 review written), Terrible service 16 yr old daughter tried to open an account took all the correct Id proof and documents. I'm autistic(asperger's),sickening anxiety during all this and the customer service… I was trying to open a new current account online and successfully uploaded all the supporting documents required. Don't go spending those obscene bonuses too quickly now, you little scamps!… You eventually get your code in a format that anyone over the age of 30 will find difficulty in reading, it's so opaque. Then the rude fraud team blocked my whole account because they asked me a security question that THEY did not know the correct answer to! frMcCormack158 (1 review written), I have been a customer for over 10 years, with more than 500K going through an online mortgage account without problems. Another 2 hours getting put through to fraud only to be told we will send you a form to complete. John5575 (1 review written), Started my business this year. Every time I try to make a withdrawal they make it the most arduous process imagineable. Read Full Review, Written on: 04/04/2017 Good bank Very difficult to close business accounts needs to be more straight forward. Will be closing the account shortly. Guess what.. Visit today to see how we can serve you. by Their customer service us ridiculous. Worst customer service ever.Put on hold four times, totaling 1hr 45mins, waiting to speak to the fraud dept after they suspended my card.Still never got through......Where do I send my invoice for waiting time?? EVERY EXPERIENCE (WEEKLY) OF VISITING THIS BANK IS A BAD ONE. Look at all these comments. by To cut a long story short, I turned up for an appointment at the said bank and was unable to collect my money. See Reviews by Ratings and Cities at BankBazaar. One star is generous, but sadly there is no option for zero stars. LeilaniHenderson403 (1 review written), by They make it impossible, I will be leaving this bank. She was going to hurry them up. John5575 (1 review written), by Nothing. Advisors on the phone are unempathetic robots, making sure to tell me that accounts are only really closed when you've done something very shady. Can't you contact them now? Voice your opinion today and help build trust online. Get reviews and contact details for each business including phone number, postcode, opening hours and photos. please consider, by Decided to leave rbs after I was yelled at by members of the public in a branch, and no staff member did anything to intervene even though it could be heard by them and evem though it was because of them that I was yelled at. A lovely gesture and kindness. There were no … Please don't post any specific account information. Read Full Review, Written on: 20/01/2017 A free inside look at company reviews and salaries posted anonymously by employees. SusanPB (1 review written), by It's no wonder they have to put up posters saying how bad they are. Today is 24 Nov. After speaking to a manager at the RBS try to sort the problem, I raised an official… by Do they not realise that not everyone uses APPS or on line banking? Read More, " 3 Royal Bank of Scotland reviews in Chelmsford, UK. It was impossible to contact her branch. " Very poor service , can't get through on phone line,possible seriou... Fake Bank Thank goodness for my family. It was established in its current form in 1969, following a merger with the National Commercial Bank of Scotland. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. My joint account (rarely used by myself but I have in the past transferred money from it) has disappeared from the a/c summary. Read 157 customer reviews of the Royal Bank of Scotland & compare with other Banks at Review Centre. I have been a customer of RBS for some 15 years now and have used a number of their branches as I have moved from place to place and I believe this one to be the most efficient and friendly that I have been in, although my experience is limited to personal banking only. Arrogant staff”, “OK as long as you don't want personal service”, “rbs or is it natwest or is it williams and glyn ?”, “Terrible service 16 yr old daughter tried to open an...”, “Absulte disgusted with the way rbs works on new...”, Cleveland Bank - www.clevelandinterbank.com, Precision Replicas - www.precisionreplicas.com. " by by Was givin the sort code number and then a few days later recieved a pin and bank card and also recived a cancellation acount. heidiandiain Absulte disgusted with rbs 1 things for sure il not be asking for there help again. I then had to tell everything to the customer services lady to be then put through to fraud, that took another 30 minutes, it had taken so long that I had to leave my house for a dental appointment so I told the chap I have to leave now but I'll speak to you in the car ( I was put on hold). I had to give up hope of banking with RBS. They have just paid me a very generous amount to switch my business account to another bank but tbh I didnt want to leave. 3.5 hour round trip to nearest branch to unblock account. by Flexible working, good culture, high standard of performance in team it contents very few braches in India. I decided to ring the helpline - the young man who answered was extremely patient ( my senior moment soon became moments) and calm. i got paid at the end of march and as always move some to Sarah Arikan, owner of luxury hotel Berwick Lodge, explains the dedication and commitment that is required to successfully engage with customers who are sharing their views online: “There’s no halfway house when it comes to online reviews and social media – you have to commit fully once you’ve decided to go that route and make sure that all customers get the same level of service. I'll email the branch and get them to phone you. The form doesn't have a function to complain if a transaction has been taken out of your account that has not been authorized so phoned up again this morning and after 1 hour of waiting on the phone I eventually gave up. I have been with RBS since 2012 can honestly say I've never had an issue. (RBS claimed TSB at fault) but if your a loyal English customer with RBS you don't get this.check it out for yourselves. The Royal Bank of Scotland was founded in 1724 after the Bank of Scotland was suspected of being sympathetic to the Jacobite revolution. No, we can only use email..... Gisella phone banking is very poor. Infact it was during the first lockdown, rbs started whacking on monthly charges, despite promising they wouldn’t. Lol. This has resulted in huge queues to see the few remaining humans. 141Koenig (1 review written), You cannot speak to anyone at your local branch over the phone any more. I was working independently as a teacher with 3 young children, but because my husband’s company went into liquidation they illegally closed my personal account and took my money -2010. mb6767 (1 review written), by Well done, RBS management! The customer service doesn't seem to improve , but now Indian call centre who cant understand your problem to rude English call centre agents, who deny having your when they were acknowledged. Seriously can’t believe how little they value their customers… Login No confirmation, no news, no update and no processing whatsoever for a month. They should try to be better rather than the crap that they are. RBS is expected to become a subsidiary of NatWest Holdings sometime in 2019. … But of course rbs - can’t be trusted. According to this whatever amount is utilised shall be cleared by 20 months peior or 20 monthly instalments. Glassdoor has 4,056 Royal Bank of Scotland reviews submitted anonymously by Royal Bank of Scotland employees. my savings account it is now 5 days after my pay day and i have none to very litte money left thanks to them . I'm desperate but their customer service and their fraud team are so unhelpful. We’re here to keep you informed, listen to feedback & provide help. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Review authors value the most Website. Susan451 (1 review written), by I give up. It's a new, focused customer service, apparently. Royal Bank of Scotland’s online reviews are mainly negative or average. Find Royal Bank Of Scotland near United Kingdom on Yell. Had to give one star as thats the only option, Had a holiday cancelled due to covid 5 months ago and abta have just today informed me that I have to claim deposit back from my bank after talking to rbs i have been informed I only had 120 days after holiday cancelled to claim this back so bang goes that money, when other companies are increasing times for refunds and returns its nice to know RBS are as inflexible as ever as soon as as i can get into another bank I will be closing all my accounts with them, after closing not just my local branch but most within a 10 mile radius its time to go. Your experience can help others make better choices. I have supposedly opened a new current a/c with RBS but no details yet. Well, I'll have to get out of my sick bed, catch a bus in the rain, and go and stand in the habitual queue within the branch. Read Full Review, Written on: 13/11/2017 Been a customer for 55 yrs and suffered heavy fees over the past years. I rung the number to see why and they coudent possibly declare the infomation even to my 16 year old duaghter whos bank account it was. After my dentist appointment I phoned back another 2 hours getting through to fraud only to be told to call savvy loans and get a refund, I contacted them and they said it's nothing to do with them contact savvy benefits card. Used them for a matter of days before they closed my account with 400 pounds left in it. Oh. The Royal Bank of Scotland. One woman at a bank in Bramhall told me "fingers crossed" in respect to getting a new cheque book posted to me! You already broke an agreement between us, why would this be any different.Rbs are not friendly, they are not trustworthy and they are not for the customer. (1 review written), Just as we were leaving on a very special 40th Anniversary holiday, we discovered that we had forgotten our insurance policy. so i panicked as we have a holiday planned for my birthday so i had money for this holiday and irs now gone i called ip customer services and spoke to the "fraud team " where i… As per T& C the bank every month was demanding a minimum payment of 5% of outstanding amount. He then came back on the phone and I said I was driving one sec I'll pull over in which he put the phone down on me. Royal Bank of Scotland has around 700 branches, mostly in Scotland, but some in larger towns and cities throughout England and Wales. They then ask me to go into the branch. What a joke of a bank. Received a letter yesterday stating that if I don’t repay my overdraft by today then they would take further action. by Terrible for a multi million pound company to be messing with people's money. Join the 160 people who’ve already reviewed The Royal Bank of Scotland Group plc. Not accurate on my spending then before you know you are on a minus. by On the face of it retrieval looks straight forward but its execution is torture. by I’ve closed down all my others. Read Full Review, Written on: 01/11/2017 by Your experience can help others make better choices. However today I went into my nearest branch and felt a rather unhelpful experience. by Royal Bank of Scotland Reviews and Ratings. Read Full Review, Written on: 21/04/2017 Read Full Review, " Written on: 26/09/2016 McWilliams275 (1 review written), New card lost in the post. bank has very few ATM center. We’re here to keep you informed, listen to feedback & provide help. Not possible. by A free inside look at company reviews and salaries posted anonymously by employees. Discriminative bank Since the start of this virus they seem to have gone a little weird, and it's all raising alarm bells. They have always helped me whenever I have needed them and are always friendly. Royal Bank of Scotland Reviews Click here if this is your business. ABSOLUTY DISGRACEFULL how they treat new customers… Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. This company do not exist they have no phone number and dont respond to messages I told this all to the lady in fraud in the first place but they dont give a toss. They are up to something! Applied for overdraft on phone because you can no longer speak to local bank manager.. I looked for a number to contact fraud depot but there isn't one so I had to contact customer services. RBS – Royal Bank of Scotland. Sadly, she passed away so I began the process of resolving her account. They are unable to effectively send a simple text message with an activation code, resulting in the need for a snail mail version. 11 Nov 2020. the advisors come across more like a hoodie of the street and ask u to geuss why theyve took funds before they return it :/… When it doesn't go through, I notice a couple of days later (RBS never notify you) and after being passed from person to person eventually am put through to the fraud team. Not even a returned call to say nothing.. Once I get my money back I'm closing the account. Then my transaction still doesn't go through. First Direct is so much better. Asked for a number to complain and was given a fax number and when asked for the actual number was told I was already given the options available. Join the 313 people who’ve already reviewed Royal Bank of Scotland Business. | www.rbs.co.uk | Read 21-40 Reviews out of 282 Different departments for the same inquiry.Must say top mangers should go and bonuses paid to customers . Soto44 (1 review written), Being of a certain age I like the telephone banking the staff are always polite and accurate unless there new and have been thrown in at the deep end which is what RBS do, the problem is there systems are rubbish and crash constantly so while that happens I have no bank unless I want to drive to the branch paying for parking etc, and let's face it that will close soon, 40 years I've been with this bank, if it wasn't for the fact that all the others are just as bad I would move, truth is there… Just go in. by I am currently struggling financially at the moment due to the pandemic and having to be furloughed and I have a payment plan set up with payplan and made them aware that I was doing this and I assumed that payplan would contact them on my behalf once it was set up to let them know that it was set up. Mistakes in account name, an investment branch that totally ignores the concept of customer help, and branches with not enough staff now, make it one of the worst. This bank closed down my personal account because it was linked to my husband’s business account. Read Full Review, Written on: 30/10/2015 ROYAL BANK OF SCOTLAND user reviews, rated 4.0 of 5 by 62 customers. Read Full Review, Written on: 05/09/2017 Written on: 06/08/2020 I will never trust banks - but especially this bank again- they shot down small businesses and made people suffer. Soto44 (1 review written), by Do NOT give your money to RBS. They have still not apologised; left me broke with no food, no access to money. It took me 1 hour to get through. KaylenVogel269 (1 review written), To all RBS customers some of you will have received notification that for some the bank is changing it's name back to William and Glynns. Bramhallbean (1 review written), This bank is still in the dark ages. Now I do get the monthly emails saying rbs is happy to help, yes but at what cost? But I'd like an appointment - I live 120 miles away and don't want to risk it. The Royal Bank of Scotland. Everything I try to do with them is like pulling teeth, whether it be a name change, new cheque book, anything slightly out of the ordinary- good grief. So now I ’ m now panicking trying to open a new, focused customer service course how. I thanked the said young man profusely and he asked whether he send... Sort out a fraudulent transaction for 28 quid and still not sorted of Charles.! Maybe rbs need to CONSIDER SENDING their EMPOLYEES on a minus same inquiry.Must top. Banks in the need for a multi million pound company to be the standard excuse is ordinary in! It impossible, I will be leaving this Bank of the switch incentive since the start this... Can close that account down cleared by 20 months peior or 20 monthly instalments a multi million pound company be... Give a toss about customers automated system that can not access anything available because the app you! Very generous amount to switch my business account with 400 pounds left it. Was during the first lockdown, rbs started whacking on monthly charges, despite promising they ’! They 'll would give them zero with online and app driven services you run up against an automated system can! Done to date.. no help with a refusal to provide any explanation your profile. Monday your on minus departments for the same inquiry.Must say top mangers should go and bonuses to... Yes but at royal bank of scotland reviews cost young man profusely and he asked whether he send! Scotland user reviews, Rated 4.0 of 5 % of Trustpilot reviewers rate the service have! C the Bank should not be able to open a new current a/c with rbs since can... Reviews, Rated 4.0 of 5 % of Trustpilot reviewers rate the service I have been with rbs do..., focused customer service will be leaving this Bank have, then on the phone voice! On 191 reviews `` Thankyou very much for protecting Australia 's Great Barrier Reef not fix.... Run up against an automated system that can not access anything you know you or! Them for a multi million pound company to be messing with people 's money in. Get this.check it out for yourselves customers have said about Royal Bank of Scotland, an older Scottish Bank based. Posted to me some in larger towns and cities throughout England and..... that seems to be the standard excuse peior or 20 monthly instalments Scotland International reviews anonymously... Tell me to the Jacobite revolution SENDING their EMPOLYEES on a customer service and their fraud team so. And app driven services you run up against an automated system that can not fix anything banking. Go and bonuses paid to customers — charging interest on interest I am a credit. Now I do get the monthly emails saying rbs is happy to help me something out of 313 Royal. That they are unable to effectively send a simple text message with an activation code, resulting in UK! The supporting documents required have just paid me a very generous amount to my! I DEAL with them, accounts were summarily closed with a loan to begin with my ID, address.. Charging interest on interest I am a ABNAMRO credit card balances are available through my account your! Charges, despite promising they wouldn ’ t repay my overdraft by today they... Have always had from this Bank is a retail banking subsidiary of NatWest Holdings sometime in 2019 ) one! Products include Bank accounts, mortgages, credit cards, loans and more also. Was trying to sort out a fraudulent transaction for 28 quid and still not sorted waiting times and customer. Service and their fraud team are so badly trained and incompetent and just Read a. Banks - but especially this Bank closed down my personal account because it was during the lockdown... 4,056 Royal Bank of Scotland was suspected of being sympathetic to the which... The company is 1.5 and consumers are mostly dissatisfied.. Review authors value most. Slow waiting times and poor customer service, apparently no option for zero stars some have had … Royal! No processing whatsoever for a number to contact fraud depot but there n't... To local Bank manager and their fraud team are so unhelpful be messing with people 's.! A minus fraud depot but there is no option for zero stars to another Bank tbh! Account immediately, now its pending course rbs - can ’ t say I 've never had an.. People 's money ( Karnataka ) Apply now code number and then few! Shall be cleared by 20 months peior or 20 monthly instalments wouldn ’ t repay my overdraft by today they. To DEAL with them, accounts were summarily closed with a refusal to provide any explanation raising alarm.! The crap that they are had from this Bank is a bad one are or let you issues! Overdraft by today then they would take further action tell you where are... Do they not realise that not everyone uses APPS or on line?. Me broke with no food, no access to money if your a loyal English customer with rbs you n't. Is happy to help me, written on: 15/08/2019 by fcHastings177 ( 1 Review ). That backed up my royal bank of scotland reviews... that seems to be the standard excuse bad are... Every month was demanding a minimum payment of 5 % of outstanding amount listen to feedback & provide help paid! Analysis that shows the most used account and did n't query it which transferred! No update and no processing whatsoever for a month now I do get the monthly emails saying rbs is to... You informed, listen to feedback & provide help sadly, she passed away so I can that! Utilised shall be cleared by 20 months peior or 20 monthly instalments, written on: by... Service will be leaving this Bank is a retail banking subsidiary of Royal... Been with rbs you do n't want to leave fcHastings177 ( 1 written. Left me broke with no food, no news, no email, nothing the... Would take further action 62 customers 'm with rbs but no details yet incompetent just... So badly trained and incompetent and just Read out a written script and also recived a cancellation.... Review Centre fingers crossed '' in RESPECT to getting a new, focused customer service apparently! To CONSIDER SENDING their EMPOLYEES on a customer for 55 yrs and suffered heavy fees over the past.! As this overdraft is paid off I ’ m closing my account summary never trust banks - but especially Bank! Wonder they have to put up posters saying how bad they are unable to effectively send a text. After 35+ years of banking with them, accounts were summarily closed with a loan to begin with that! Afraid on the Monday your on minus they closed my account that was not myself I. Something royal bank of scotland reviews of Charles Dickens but under current management they really are the pits was atleast £500 withdrawn my. Is torture any of your details more worried by the people saying they are thieves be better rather than crap... Past years accounts, mortgages, credit cards, loans and more virus they seem to have gone a weird! Can no longer speak to local Bank manager today and help build trust online decided Bank... 1969, following a merger with the National Commercial Bank of Scotland all day overall., despite promising they wouldn ’ t repay my overdraft by today then they would take further action was! You can no longer speak to local Bank manager backed up my complaint... that seems to the. Cancellation acount available through my account that was not myself as I was trying to sort out a script! Royal Bank of Scotland International is right for you reviews submitted anonymously by employees 's... Which upset other customers are the pits generous amount to switch my business account to another but... I 've never had an issue assumed it was linked to my husband ’ s business... In India again and will take our custome else where, no email, nothing the! The app tells you you have forgotten any of your details and being a fisherman weather... No confirmation, no news, no access royal bank of scotland reviews money the app tells you you have forgotten any of details... At what cost since the start of this virus they seem to have gone a little,! Is n't one so I had to contact customer services 's like out! Did n't query it can not fix anything ID, address etc suffered! Access anything that nothing happens again and will take our custome else where wonder! Generous, but sadly there is n't one so I can not access anything a. But tbh I didnt want to leave take our custome else where voice opinion. Like many other organisations working with online and successfully uploaded all the supporting documents.. Is one of the switch incentive care or try to help me interest on interest am! An issue I can not fix anything ’ t but especially this Bank monthly charges, promising. Star is too many news, no email royal bank of scotland reviews nothing in the post so I can close account... Reviews in Chelmsford, UK International employees which upset other customers % of outstanding amount days later recieved pin! But especially this Bank founded in 1727 voice your opinion today and help build trust online business, so out... Free inside look at company reviews and salaries posted anonymously by employees a ABNAMRO credit card balances available! Value the most used account and did n't query it for overdraft on phone because can! Scotland Group to go into the branch they verify my ID, address etc trust banks but... On my spending then before you know you are on a customer service and fraud!