One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z Guarantee. READ ALSO: Texas gifts to … However, there is no official policy from Amazon that says they guarantee a replacement or refund. Call them and talk directly to a person. I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. Local police departments recommend filing theft reports as well. As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. Amazon is known for its fast Prime shipping and basically no-questions-asked philosophy. The Amazon A-to-Z Guarantee . It’s no longer Amazon’s problem, they did what you asked. Amazon said item may be lost, i requested for a refund and Amazon sent an email that they cannot refund me. Amazon has the usual advice on missing packages, but they also have a few services that can help prevent theft from occurring in the first place. 9.1.09 2:00 PM EDT By Phil Villarreal. You buy a product, they box it and the package leaves their facility, they have shipped the package. Good luck with hopefully recovering your package, and if not recovering it, with getting a refund from Amazon. Amazon said I could either contact them for a replacement/refund or wait a couple of days to see if the package arrives. thievery etailers above and beyond AMAZON. I was really confused about how my package could just slip through the cracks. Amazon package lost in transit. A few of our editors know friends and family who have received replacement products for stolen Amazon packages, free of charge. Amazon Replaces Delivered, Stolen Package. January 01, 2018 / Sterling R. Morris / package recovery. If their tracking shows a package was delivered, but you can’t find it, you should be able to get a refund pretty quickly and easily.. After 36 hours have passed since the expected delivery date, you should contact Amazon. Amazon loophole allows customers to get refund without returning item. They boxed it, and they shipped it. Now, Amazon and others are … So what is the Amazon A-to-Z guarantee and how exactly does it work? Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. Did it fall off a truck somewhere? Well let’s see here. Every day, 1.7 million packages are stolen or go missing off doorsteps across the U.S., costing sellers around $9 billion each year. Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. 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