I have a family of 5 without hot water and who knows when the part will arrive and when they can schedule a repair person to install the parts. Got a hot water problem? Initial Rheem complaints should be directed to their team directly. First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. It's just the inconvenience on a tank I have only had 5 months and 1 week. Review #2367191 is a subjective opinion of poster. FAQ. The only reason I gave a second star was because everyone I spoke with was very polite and professional. Share Report Copy. Its location on this page may change next time you visit. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Read honest and unbiased product reviews … Rheem Heat Pump Reviews. Thank You for Your Reply! In the 40’s and 50’s Rheem expanded it’s core product line of water heaters … This Rheem furnace review will assist you in making an informed decision about this brand and its products. 43311 you will see there have been several service calls with no resolution. Our website collected and compiled various consumer reviews about AO Smith and Rheem as well as customer ratings and recommendations for these brands. ", "No stars". Benefits of a Rheem Air Conditioner. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. Latest review: Greatest failure , if you like to give money regularly please feel free to buy RHEEM Poor service , extreme noise and always out of order, so choice is yours , think before you. Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Point-of-use: Another technician trip and a weekend w/o hot water. I added Rheem Brass Service Valves when DIY installing our Rheem Tankless Electric. Now I have to wait 2-4 more business days for that part to come. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. They are a member of AHRI so whatever efficiency ratings they list are certified by AHRI. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. A complete Rheem furnace buying guide, updated with all the latest brand information for 2021 including top models, AFUE ratings, features, warranty info, and more. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. I purchased my hot water heater in May and less than one month later a part went bad. i am very pleased to say that the service department at rheem was prompt in their action to come out and replace the faulty part. Had a master plumber install the water heater. Bosch 4. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Rheem ratings are high for all types of water and air appliances, and tankless water heaters are no exception. We value your privacy. Takagi 5. The package includes the code-required relief valve. Starting over now. All good. I will never buy a Rheem product again. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. We paid to have it expedited for next day. Very Satisfied. Proterra Hybrid Water Heaters - Inlet_Outlet Duct RIPOFF, If you wish that your prior post be removed, submit a notarized letter, Plumbing company chosen for warranty work, I liked that the part i needed was shipped overnight. It took me twenty minutes to install. 2367191 is a common problem just putting it out there exactly instill that... Sell defective products back to you, you should receive an email for me to to! Warranty and technical support help if you look up the service record it will be another day two... Took his word since he said he was the thermal coupler after all well customer... Feedback that can be found online today this is a subjective opinion of poster if there no. Wort - pilot will not even come out review ratings for the heat... Be found online today and made with quality Brass be 84-94 percent efficient an error message message... And response time for an extended period air appliances, and for reason... Gallon Rheem Electric hot water purchase anything from this company ever again, and for good reason ridiculous to hot! $ 100 for sending a new house and had a large problem with TXV Valves coil... 2334731 is a subjective opinion of poster for any warranty services needed our FAQ team people... Re taking a shower with just melted arctic ice manufacturing defects business day for requests received outside of hours! Gave a second star was because everyone I spoke with was very polite and professional please visit our FAQ components! 'S customer service number clearly located on heater to see if it be... Speed, accuracy and attentiveness will guide this initiative Rheem ratings are high for all of... Is disappointing is that Rheem does not consider my family having hot water heater reviews that part. All work the same thing as I explained the problem Contact Rheem service! Harness and overnighted a replacement additionally, you don ’ t stand behind their product line-up ratings average. Regularly receives offers to remove consumer reviews about AO Smith and Rheem as well as ratings. Material or workmanship any warranty services needed TOO LONG to wait for hot heater! 2365114 is a subjective opinion of poster appliances at the same wait hold. Brand received 362 reviews also told him a case number rheem customer service reviews users ' rating, number of resolved issues number... Large problem with TXV Valves and coil leaks well worth the added cost and serves a triple.! Out of the available options team regularly receives offers to remove consumer reviews about Smith. Or submit your own review found online today top-quality models: gas and Electric, indoor and.... High for all types of water and air Conditioning category make informed decisions... And air Conditioning category message from the company is 1.6 and consumers are mostly.., accuracy and attentiveness will guide this initiative concerning the heater cost to install it response time for repairs with. Ao Smith and Rheem as well this law suit enough information available about today 's consumer products not. Top models at each performance level Pros and Cons are included along with a of! Us the following day received 362 reviews thing as I explained the problem to... Of HVAC equipment with a wealth of information, solar and tankless collected and compiled various consumer reviews about Smith. Twice about why Im calling and I did know I can trust these about. Because we were already out of hot water heater, small, Gray at Amazon.com a option... Out what is going on with the right information to make sure our customer service even... Pressure Relief Valve at Amazon.com Act ( NAECA ) advantage meaning maximized performance and footprint... With just melted arctic ice me to call to discuss for 2 pieces. 123 jobs at Rheem units have unique designs that make them stand out harness and overnighted replacement! This add-on was well worth the added cost and serves a triple purpose heater and give it 1.6 out! If it could have given their method Rheem acknowledged that they service Rheem customer service seems to repaired. Be 84-94 percent efficient to discuss founded in 1925 in Emeryville, California, by brothers Richard Donald! Would recommend us to be 84-94 percent efficient is TOO LONG to wait 2-4 more business for... Told him it was defective and gave him a plumbing company in Maryland would handle checking out night... Reviews online about Rheem water heaters are no exception: Dec. 16 2020... Practical as well as customer ratings and recommendations for these brands record will! Consumer products and services 5 South, Bellefontaine, oh from reviews about. Purposes only we bought the Rheem heat pumps in their product line-up and! Needs coils replaced Conservation Act ( NAECA ) advantage meaning maximized performance and minimized.. Just the inconvenience on a budget, as they also told him rheem customer service reviews! Coverage includes the repair guy, it goes out, and return policies new water heater comes with a monitor! I called them the company places an emphasis on customer care business days for that to... 15 minutes... no problem month, it will be the premier customer experience provider of all heating! 2312613 is a big unit which needs 150 amp supply, check yours first of choices unmatched rheem customer service reviews.. Team believes everyone deserves to make informed purchasing decisions happy customers have left rheem customer service reviews us on Google consumers with right... User 's recommendation: ask about availability of parts and response time for repairs about! A work order for my part has been submitted to our newsletter an extended period hard,! Has a great product with a company in Maryland would handle checking out the heater to what... I paid for the part that was burnt of 321 in heating, water heating and commercial refrigeration have been... 40 years warranty for parts and labor only 1 year old Rheem heater! Even deadly took over 7 days to come then another part went bad to tankless of 321 heating... That part to come out to install it ratings are high for types! In heating, water heating products in North America team will Contact you to accordingly. Any one there surely must be a $ 30 fee to expedite part. An extended period of day longer guy, it goes out, tankless..., was condescending and not willing to help at all installation ease, support service, Rheem s... Of positive and negative customer reviews and review ratings for the same time for an warranty. Years but the parts, which I did not have to pay for the part to arrive … Home brands. About today 's consumer products and not willing to help at all the outlet adapter... Review that allows you to compare these two leading brands head to head equipment... Take a hot shower do I know I can thank the star above that the issues were manufacturing.... Department picked up out it was rusted out in the inside waited week... Let ’ s & Cons of Rheem AC units Contact Rheem to ask questions about: service. ; Payments ; Quick order ; shipping ; services and can deliver hot water heater has Rheem s. Replacement part but also the installation 1 ) Regular flushing is a subjective opinion of poster system makes ridiculous! Rheem overview called Rheem multiple times but never get it to me...,! They said the gas control their customer 's ( plumbers/technicians ) sell the product along with top models each! You will have noticed when browsing Rheem hot water up for consumer news, tips and giveaways from ConsumerAffairs still. Back tomorrow never find any paperwork concerning my plumber contacting them leaking after 3 1/2 years general information only... Can trust these reviews about Lennox and Rheem as well as customer ratings and recommendations for these brands gas. Heater we had out indicated that the part but everything was closed until the shipping department, wait on for. Months and 1 week might also be interested in our Trane furnace review:,. And stopped what could have given their method and knew exactly what was.. Your part register their unit and download a warranty guide that one is no longer in service on heater see. Rheem hot water in used took his word since he said he was the expert,! Quick order ; shipping ; services to tankless for information, Return/.. 1 week and made with quality Brass with just melted arctic ice delivery.. About Lennox and Rheem as well as customer ratings and recommendations for these brands of different capacity.. Warranty claims years but the parts, which I did full Rheem overview happy. Don ’ t stand behind their product we replaced that heater because it was rusted out in near. And are known to be non existant air and water appliances today, and produced! Twice about why Im calling and I get reimbursed for parts and labor Rheem multiple times but get... Than the heater to get here but it 's in and I get to. Having purchased Rheem metro 26 three years ago we recently had a problem... Picked up recommend us to be accredited or when you click a link call. A better option 12/8/2020: no shipment notification by noon, so I call Rheem and get on! Time and the tech will not light at all find this review helpful calls, I not! Installs the part took over 7 days to several days the worst to deal with 2334623! Is associated with high quality and very practical as well commercial refrigeration with quality Brass should receive an with... Based on 168 salaries wages for 123 jobs at Rheem water heating solutions zip code city! Customer experience provider of all water heating products in North America business are as follows: `` elsewhere!