Change the VOICE mode settings to 2. This means you only ever need to adjust the volume using your sound bar’s remote control and also means your TV is delivering a powerful enough signal to ensure your sound bar never goes to sleep when sound is playing. fortunately bought through Amazon so will contact them also. Article ID : 00172205 / Last Modified : 11/04/2018 . Sony Support HT-ST5000. Article ID : 00006828 / Last Modified : 09/02/2020. Often menu or tv/video buttons do not work. Plug the power cord back into the electrical outlet. The soundbar is working well other than that. Please disconnect the Sony soundbar from power for 30 seconds, then press and hold the power button on the remote for 10 seconds while the bar is unplugged. There is no sound when using a TV or audio system with the ARC/eARC feature. Not sure how the Sony displays but presumably it will say ATMOS if that is what it is. It just started doing all of this. If the above steps do not work, reset the system of the Sound Bar. 2 people had this problem. Steps to Update List. Select All Settings. Are there any fixes? Sound quality great whether repoducing stereo, 5.1or 7.1, and while the sound fills the room and from time to time I hear the sound appear to come from other parts of the room, l haven’t heard sound seem to come from behind me, ala my previous dedicated system. Select SYSTEM. Using my Harmony Elite, I cannot get the power on and power off buttons to work for the Sony HT-CT290. Hello all, Recently owner of a HT-St500 soundbar, but im experiencing some issues when connected to my ZF9. On my TV: Menu -> Watching TV -> External Inputs -> HDMI Signal Format -> Change each of the HDMI from 'Starndard' to 'Enhanced'. button cancels the just-completed adjustment, and the button label switches to [REDO]. You will be prompted to connect your Harmony to your computer with the provided USB cable. My temporary Sony HT-ST5000 set up. Select Start. Under the TV category, select Apps. If the HOME button still doesn't work after you perform the steps above, follow the steps below to perform factory data reset. *edit* Of course I just got it working. This product has been manufactured by To reduce the risk of fire, do not cover or on behalf of Sony Corporation, 1-7-1 the ventilation opening of the appliance Konan Minato-ku Tokyo, 108 … Article ID : 00006828 / Last Modified : 09/02/2020. Sony Support HT-ST5000. i have recently unplugged the subwoofer in order to move it and since reconnecting there is no longer any sound from the sub. It’s important that when you have a sound bar plugged in over a 3.5mm cable, the volume from your TV is turned up as high as it can go. Stay informed with a Sony account to get news, offers and promotions. the green light is on and the sound bar says it has synced ok but still no sound. Clear Cache: Press the Help button on the remote; Navigate down to the Help Guide icon and press OK Navigate down to Settings and press OK; Select Configuring the TV and press OK Using the remote control. The power toggle button does work though. Now, the remote controller has decided to stop working with the soundbar. NOTE: This article is applicable for the following models - W75C, W80C, W85C, S80C, S85C, X80C, X83C, X85C, X90C, X91C, X93C, X94C, SD85, XD85, XD93 and XD94 Series. 16 Posts #2,585 • 26 d ago. Contact Support. ; Press the centre of the button to select the item currently in focus. Unable to reset the soundbar to factory settings without the remote control working. TV & Home Cinema. Page 2 EU directives. Select SYS.RST. How do I perform a software update for my TV? Page 2 EU directives. You may be experiencing issues using the Home button on your remote, or accessing the home menu. So I just tested on my HT-ZF9 and there it works as expected then I send {status: "active"} it starts with the last input.. Have you tested what happens if you use the "Music Center" app (android / apple)?What happens if you have you device powered off and then open the device from the app? Select to pull up the settings menu on the right pane of the TV screen. HT-CT780/380; Press the MENU button. Select Resetting. How long does it take to perform a software update for my Sony's Android TV? The soundbar is 1.18 meters wide and therefore needs some space (but that’s probably not a problem if you already have such a big TV at home). Is your question regarding turning it on the TV or the soundbar? Clicking the [REDO] button retries the just-cancelled adjustment, and the button label switches back to [UNDO]. The OSD will not come on at all, the bar is brand new. No sound comes through at all. I have no issue getting Atmos when devices go through the soundbar via HDMI, and out to the TV. If the HOME button still doesn't work after you perform the steps above, follow the steps below to perform factory data reset. By connecting the HT-ST5000 to your home network, you can listen to a variety of music files (including Hi Res) stored on your Windows PC (w/ Windows Media Player 11 or 12) or a DLNA (ver.1.5) compatible media server. Most remote controls that Cable TV providers will supply are universal remote controls that allow for the programming of multiple home theater devices. Sony Support HT-ST5000. Select either Setup or Network. On my TV: Menu -> Watching TV -> External Inputs -> HDMI Signal Format -> Change each of the HDMI from 'Starndard' to 'Enhanced'. Seems to me that the HT-ST5000 would be better IF you could add the HT-Z9F rear surrounds. SONY Sound Bar 5 Digit Remote Control Codes: 31759 32172 30766. As far as I’m concerned it doesn’t work correctly with this setup. Because the HT-ST5000 does not rely on bouncing sound off the side walls for surround effects, it'll work in a home or condo with an open floor plan. The Sony HT-ST5000 is a very large soundbar. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Applicable Products and Categories of This Article. : HT-Z9F/X9000F Press the TV button of the Sound bar remote to switch it to the TV screen. But it worked. Register a Product. All codes reported working with the…. The soundbar is working well other than that. HT-ST5000, What Hi-Fi? The home button just shows a background screen no icons so that's no longer working. The system can recognize up to 999 folders and 999 files. Android TV does not work properly after software update. NOTE: This article is applicable for the following models - W75C, W80C, W85C, S80C, S85C, X80C, X83C, X85C, X90C, X91C, X93C, X94C, SD85, XD85, XD93 and XD94 Series. Browse Community. Is your question regarding turning it on the TV or the soundbar? Same here. in Android TV. IMPORTANT: This article applies only to specific products and/or operating systems. NOTE: A factory reset will erase all your personal settings. Change the TV audio output setting to PCM and check whether sound is output. Buy Sony HT-ST5000 7.1.2ch Dolby Atmos 4K Wireless Soundbar Home Theatre System online at best price in India. Refer to your device's manual for further details. AXN; Sony Music Classic artists to today’s stars, local and global. Article ID : 00169223 / Last Modified : 01/22/2019 . Hi Have have just upgrade my AF8 with an AG8 TV and the HT ST5000 Soundbar via ARC in & out HDMI cable. Sony Support HT-ST5000. I do not know how to do it on the HT-ST5000, but on the ZF9: - Home button on your remote -> Setup -> Advanced Settings -> HDMI Settings -> eARC (turn on). The dedicated Music Service button lets you pick up exactly where you left off from another device with Spotify. I have tried to reset, and nothing happens. 5 stars 'The Sony is a superb-sounding product, packed full of features, and the first Dolby Atmos soundbar that we'd have no hesitation in recommending' (May 2017) The Way The Artists Truly Intended. I have tested the internet connection and all is fine. Select Settings. It's not quite as wide as the Samsung HW-Q90R, but it's just as tall and is even a bit deeper. A newer version of your browser may be available. HT-CT260H, subwoofer has no sound. ... Press the MENU button on the sound bar remote control. Page 2 To reduce the risk of fire or electric This product has been manufactured by shock, do not expose this appliance to or on behalf of Sony Corporation. 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