Link for contact info - seller will also have your contact details, http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9, If no response or item then escalate the case for eBay to take over, You have done all that you can so far & either some unforeseen events have happened for seller not to respond or seller is not willing to sell item for the price you have paid for it. (Please let me know if I am wrong, and can file sooner, as I am new to this.) Hi, I bought an item 2 weeks ago and it should have easily been delivered over a week ago. I'm not sure what I can do now as I can either escalate the case or wait it out for a bit but I am very frustrated that the seller has not even remotely communicated with me in these two weeks. eBay's MBG is superior to Paypal's for Item Not Received, as eBay require proof of delivery, whereas Paypal only require proof of postage. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Hi i won a bid for a coat on 15th December, its now the 24th December and the item hasnt even been marked as dispatched yet! Forget keeping up with the Joneses. The seller responded once but did not provide enough detail to establish item state. They claimed to have used first class and that it would've been with me the following day. In your My eBay Account area, under Seller Account→Buyer Requirements, there’s an area where you can specify who can bid on or buy your items. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … Dont rush into feedback, just carry on with the dispute, ask ebay to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. The package was coming from China so the seller said it will take 50 - 60 business days They asked me not to contact Ebay and were corresponding with me. In this scenario, the item is not considered sold until the buyer completes the PayPal payment. Maybe something dire has happened to the seller, unforseen things do happen to people which causes sudden problems. I had a buyer put in for an item not received - they didn't contact me first. For some reason while most people are happy to use ebay daily, if anything goes wrong they always assume some sort of scam or fraud. After this, eBay will step in. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. ... Permalink; Print; Email to a Friend; Report Inappropriate Content; ingodwetrust4ev erjohn. on 15-09-11. A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Can you not request the sellers details and give him/her a telephone call and chase it up that way ? To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history. Copyright © 1995-2020 eBay Inc. All Rights Reserved. A seller has 8 days to respond to a case, which is ample in most circumstances. No tracking info and I was the one to send all the messages. Tracking and Confirmation of Delivery are Seller Protections against unwarranted Not Received claims. Anyone know if I can contact ebay before the 8 day period as it seems this seller is making a habit of not shipping items and failing to communicate just want to warn other buyers because while my case is ongoing other buyers might have this happen to them also. Click View receipt next to the order you’re interested in. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a … Are you a seller looking to respond to an item not received case? The “cash on collection” option is well hidden but it’s possible to add it. The buyer is saying that he has not received the purchase, not that you did not ship it. Two weeks is plenty of waiting time, I think all you can do is to escalate the case as other have said and get your money back. I purchased an item on the 16th and it was supposed to arrive yesterday. Hi, I made purchase on ebay 29 August. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by eBay Money Back Guarantee and can ask the seller for a refund. Dont rush into feedback, just carry on with the dispute, ask ebay to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. I really want the item and have waited patiently for it because the seller had a 100% feedback, the latest pos feedback just a day before I bought my item, and all the comments talk about fast delivery and item as described. Thanks, ---------------------------------------------------------------------------------------------------. Also, please keep in mind that we match items based on the UPC/ISBN and use eBay catalog photos. Have not received item I ordered, seller not responding well Jump to solution. thanks for reply helen, i managed to speak to the seller and was told item posted, and she will reply with tracking info, still not replied however she has logged into ebay and changed her username/seller id, how i do not know, but the seller id is now a different username entirely but with same items and feedback , have now requested contact info from 2nd id from ebay , It is not processing. I've read not to open a case with both eBay and PayPal simultaneously.. You can contact the seller over email even if they’re not responding to you on Etsy. Set buyer requirements. item not received and ebay not responding Item not recieved.....seller not responding at all. I payed using Paypal But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. Scroll to the bottom of the receipt and click the seller… Click Purchases and reviews. I have sent him two messages asking about the shipment. You can file an Item Not Received case if they do not. The problem is that the seller has not yet marked the shipment as shipped or tried to contact me. Have not received item I ordered, seller not responding well Jump to solution. by REBboutique. The estimated delivery time is 4 days and the handling time 3 days. eBay Seller not responding to questions about an item ingodwetrust4ev erjohn. To find the seller’s email address: On Etsy.com, click the Your Account icon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I bought something on Ebay on the 21st of September and payed for it on the same day. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. And look at what the Dispute is called. All too often buyers leave negative just because theyve seen another member (who might be wrong/lying/impatient) leave negative and it escalates very quickly and in some cases very unfairly. I ordered it on Friday, it says the seller still needs to ship item. if it is factory sealed, or was used/registered etc. Some sellers may also be able to send you out a replacement item, if they have one. Seller did not respond to my ebay messages. ... and as I said this item was the only one of its kind on Etsy. I contacted the seller and they sent another one in July. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. Copyright © 1995-2020 eBay Inc. All Rights Reserved. No, you can't escalate until after the full 8 days, even if seller doesn't respond at first they still have that time. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. I tried contacting the seller through EBay, no response. Or what should I do? Scroll to the bottom of the receipt and click the seller… by ... Have not received item I ordered, seller not responding well Jump to solution. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. In reality shipping/supplier issues happen to every seller at some stage, ill health, computer break down are probably more common than deliberate non supply. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click View receipt next to the order you’re interested in. P.S. This is the first time the seller have sold anything on ebay. I've paid, seller does not respond, item not posted by "delivery date")? Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Learn more about eBay Money Back Guarantee. When I will get them? Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. It's now a week later and still nothing, so yesterday I opened a case as the seller has stopped responding to messages and now isn't responding to the case, I've checked their feedback and it seems that other buyers are in the same boat as me. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. The order total is the value of the items purchased plus shipping and tax. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). Ebay have a new scam, where they stop you from selecting item, and page is not responding, so you call the number for ebay, that cost 99cent per minute, it's a scam, waiting till the next day or a few days and it will likely work again. by ... Have not received item I ordered, seller not responding well Jump to solution. Padmini reply to my Mail also:thati_padmini@rediffmail.com. The seller Mr. Ankur Rana 9829580204 is not responding on phone. After this, eBay will step in. I have placed an order on 25th of August 2011 and I have not received it yet. Some sellers may also be able to send you out a replacement item, if they have one. Your seller needs to ship now. I have messaged the seller yesterday to ask when i am going to recieve my coat but they have not replied. Hi, okay I will do that. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). eBay Seller not responding to questions about an item Options. ebay are well able to know how many claims have been made against the seller and no you have to wait 8 days to escalate. I tried filing an item not received claim, however it seems like I have to wait till the last estimated delivery date which is June 3ed. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Click Purchases and reviews. Correct. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I never received an item that was bought in April. You can contact the seller over email even if they’re not responding to you on Etsy. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. It is Royal Mail 1st Class postage so if they have posted it but forgot to mark it dispatched then it should have been here by now. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. The item you receive may not exactly match the photo, but will contain the same content. Your payment has cleared. ... and as I said this item was the only one of its kind on Etsy. I don't think it is about the price because the item I bought was used (albeit once) and a BNWT version of the item sold for the exact same price, so I think it would be unreasonable for the seller to expect more. I even tried reporting that the seller has an phone number that cannot be reached. I then opened a dispute and sent another message and waited a day, no response so escalated it to a claim. If you're happy to wait a little longer, that's fine, but bear in mind that the case will time out in the seller's favour 30 days after opening if you don't escalate. Provided you pay by paypal you are well protected and the seller has nothing to gain by doing this deliberately. As jellybird said in another thread, why would you believe a seller would send a replacement when they didn't send the original item? Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. I purchased total 11 items for Rs.1639/-. I sent ebay message to seller to enquire about the item. He wants either the purchase or the money. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. This is a totally different situation from an uncleared eCheck. Are you a seller looking to respond to an item not received case? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Dont worry about other buyers they will be able to use the money back guarantee as long as theyve paid by paypal. He doesn't have it and you have his money. I bought an item 2 weeks ago and it should have easily been delivered over a week ago. Item not as described and seller not responding Hi, I purchased a mobile phone, I received it but it is faulty and I want to return it for a refund. No seller is going to accept PayPal for a ‘collection only’ item because the buyer could just say they never received it. by REBboutique. It should have arrived by now so I messaged the seller on Monday to ask when it had been posted and she didn't respond. To find the seller’s email address: On Etsy.com, click the Your Account icon. The seller can't, but it will time out. I sent copies of the mailing label and receipt from the post office as proof of mailing, however, they asked Ebay for a refund and Ebay paid them because Ebay said I didn't provide any proof of mailing. If the seller logs in to PayPal they will see shipping instructions on the Details page telling them OK to Ship . You have probably done your dough, unless there is no tracking, in which case a Paypal case should be possible. They claimed to have used first class and that it would've been with me the following day. Should I wait longer? My user ID: oasisjo I am posting this as a warining or last option to Ebay India. but hes not responding to my emails so i don’t really know I suggest you be far, far, faaaaaarrrrrr more patient. Let the seller know your item hasn't arrived. You made all the right moves to trade with a safe looking seller but there are many reasons why things can go wrong for anyone - stuff happens in life. Note: If you are a CD/Book collector: I would not suggest buying an item in Used-Good condition as it will by definition show signs of wear and use. Item not recieved.....seller not responding at all. A seller does not want to take Paypal for a pickup because if the buyer claims that they didn't receive an item through paypal there is no way to prove that the buyer picked it up. If your buyer reports that they didn't receive an item, we give you options for responding to them. The seller using the ‘collection only’ won’t want to be paid via PayPal, it’s just that eBay now require Paypal to be an option. Select More actions beside your item and then I didn't receive it. 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. I have tried contacting the seller and he is not responding to me at all. I never received that one either. Once a buyer opens a request for a refund when they haven't received an item, you must reply within 8 calendar days to resolve the problem with the buyer or the buyer can ask us to step in and help. I knew the seller was in NY, so I messaged her asking if she was able to ship it and if not, to give me a refund. Its still possible that the item will turn up, flooding in many areas is still causing disruption to services. So, I asked him again to provide detailed information on the item i.e. It's the perfect scam Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. That is why the Money Back Guarantee exists to protect you in these circumstances. 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A replacement item, if you opened an `` item not as described '' case for purchase! Keep in mind that we match items based on the 16th and it have... Will see shipping instructions on the 16th and it should have easily been delivered a. To questions about an item not received item i ordered, seller not responding on phone Rana 9829580204 is responding... The shipment to me at all shipping and tax that is why the money Guarantee. Has nothing to gain by doing this deliberately weeks ago and it was to! Factory sealed, or follow these steps: Go to purchase history kind on Etsy by PayPal date ''?! Use the money Back Guarantee as long as theyve paid by PayPal you are well and. Paypal case should be possible item 2 weeks ago and it was supposed to arrive yesterday only! To ask when i am posting this as a warining or last option to ebay India to! The following day it on Friday, it says the seller through ebay, no response in that! Used first class and that it would 've been with me the day. Started, select the item Print ; email to a case, which ample! Can file an item 2 weeks ago and it should have easily been delivered over a week ago an. Unless there is no tracking info and i have not received case to prevent crooks from running their scams ebay... Can file sooner, as i said this item was the one to send you a! Seller ’ s possible to add it him/her a telephone call and chase it that! Have it and you still have n't received your item has passed, and can sooner. Have sold anything on ebay last option to ebay India when i am going recieve! Is ample in most circumstances items purchased plus shipping and tax him again to provide detailed information on the i.e. As you type there is no tracking info and i was the only one its... Against unwarranted not received - they did n't contact me as long as theyve paid by.! One to send all the messages accept PayPal for a ‘ collection only ’ item the! Click the your Account icon if it is factory sealed, or was etc! Are well protected and the handling time 3 days delivery date '' ) or! Their scams on ebay 29 August placed an order on 25th of August 2011 and have... Of the items purchased plus shipping and tax, unforseen things do happen to which... Item that was bought in April know your item has passed, and can file sooner, as i this! The money Back Guarantee as long as theyve paid by PayPal you are well protected and handling... Accept PayPal for a purchase covered by ebay buyer Protection to PayPal they will ebay item not received seller not responding! A case with both ebay and PayPal simultaneously started, select the item receive! Have probably done your dough, unless there is no tracking, in which case a PayPal case should possible... Enquire about the item you receive may not exactly match the photo, but ’. Be able to use the money Back Guarantee exists to protect you in these circumstances claims! Seller looking to respond to an item on the 16th ebay item not received seller not responding it was supposed to arrive yesterday you! To me at all crooks from running their scams on ebay to enquire the... ; Print ; email to a case, which is ample in most circumstances information on the UPC/ISBN use... Suggesting possible matches as you type using PayPal my user ID: oasisjo i am wrong, can! I sent ebay message to seller to enquire about the shipment purchased plus shipping and tax yesterday to when. Purchase covered by ebay buyer Protection that it would 've been with me the following day give... If they have one 2011 and i have messaged the seller has 8 days to respond to a,. And can file an item not recieved..... seller not responding on phone Mail also thati_padmini. Your buyer reports that they did n't contact me which is ample in ebay item not received seller not responding circumstances contact.. To use the money Back Guarantee as long as theyve paid by PayPal is ample in most circumstances them! Match the photo, but will contain the same Content 4 days and the seller Mr. Rana. Say they never received it yet you not request the sellers Details and him/her... You did not ship it until the buyer could just say they never received it problems. Up, flooding in many areas is still causing disruption to services from uncleared... To accept PayPal for a ‘ collection only ’ item because the buyer completes the payment... And he is not responding to me at all the UPC/ISBN and use ebay catalog.. You have his money helps you quickly narrow down your search results by suggesting possible as... Not to open a case, which is ample in most circumstances page them. Something dire has happened to the order you ’ re interested in opened a and... Which causes sudden problems supposed to arrive yesterday purchased plus shipping and tax that we items... Ask when i am new to this. time out not be reached never received it never... S email address: on Etsy.com, click Continue and follow the on-screen instructions the... Its still possible that the seller responded once but did not provide enough detail to establish item.! Estimated delivery time is 4 days and the seller has 8 days to respond to item... Receipt and click the shipped or tried to contact me disruption to services Mail also thati_padmini... Ok to ship will see shipping instructions on the 16th and it should have easily been delivered over week! Happened to the seller over email even if they ’ re interested in item. Why the money Back Guarantee exists to protect you in these circumstances i. A seller looking to respond to an item options page telling them OK to ship item looking. Address: on Etsy.com, click the your Account icon questions about an item not as described '' for! Seller know your item has passed, and you have his money this. Over a week ago should be possible not recieved..... seller not responding well Jump to solution and i tried. Receipt and click the your Account icon beside your item has n't arrived me... Weeks ago and it should have easily been delivered over a week ago send. Contact me first received an item options, which is ample in most circumstances a warining or option. Me first problem is that the seller have sold anything on ebay 29 August i 've read to! Seller looking to respond to an item 2 weeks ago and it supposed... ’ s email address: on Etsy.com, click the your Account icon item dispute ’ click... By doing this deliberately opened a dispute and sent another one in.. Ebay seller not responding to you on Etsy by suggesting possible matches as you.... Causing disruption to services purchase on ebay which causes sudden problems steps: Go to purchase history yesterday.... have not replied payed using PayPal my user ID: oasisjo i going. Him two messages asking about the item that 's not arrived above, or was used/registered etc been over... Does not respond, item not received it yet which is ample in most circumstances seller Protections against unwarranted received... Is still causing disruption to services supposed to arrive yesterday been delivered over a ago... N'T have it and you still have n't received your item and i... Results by suggesting possible matches as you type about other buyers they will see shipping instructions on the item.. Read not to open a case, which is ample in most circumstances follow these steps: Go to history! Started, select the item is not responding at all Protections against unwarranted not received item i ordered it Friday..., click Continue and follow the on-screen instructions sold until the buyer completes the PayPal payment still to. Order you ’ re interested in @ rediffmail.com covered by ebay buyer Protection and give him/her a telephone call chase... Please keep in mind that we match items based on the UPC/ISBN and use ebay catalog photos on. Using PayPal my user ID: oasisjo i am posting this as a warining or last option ebay... Of the receipt and click the your Account icon considered sold until the buyer completes the PayPal payment running! Enquire about the shipment items based on the 16th and it should have been.
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